FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to you once you Submit Order.

What is the minimum quantity I can order?

Each product will advise the minimum quantity you can order.

Can I order different quantities to those shown?

If you are wishing to place an order for more than the quantity shown on the store, please contact your Merchandise Consultant at [email protected].

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a different design, please contact your Merchandise Consultant at [email protected].

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected].

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact Fluid Branding at [email protected] and they will confirm if it is possible.

I would like to know how my order is progressing, how do I find out?

Please contact Fluid Branding at [email protected] and they will confirm if it is possible.

How do I obtain log-in and password information?

Please click here to register. Please note that we only deliver to the countries within the EU, to Canada, and to Japan. If you register with an address outside of these countries your account will be de-activated. 

Can Fluid Branding dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. Please contact your Merchandise Consultant at [email protected] for further information.

Are there any countries you cannot deliver to?

Our current delivery offering is limited to the countries within the EU, Canada and to Japan. Unfortunately, we can not deliver to any other country than listed.